Sorted in a minute, usually

The planner needs a starting point. Open Profile, enter your home address and save it — the From field will pick it up straight away. If the address is unusual, add the postcode and try again.

Your rules may be too tight for that trip. Try raising the walk limit, or ticking Underground, Tram or Bus as well as Train. If you've only ticked Drive, the app can only compare driving options, and a long journey will look bad.

That's usually the point — the app is testing stations you can reach inside your drive limit. If a station is genuinely awkward to park at, tell us at the address below and we'll factor it in.

Rail, tube and bus legs currently come from published timetables. Live delay and cancellation feeds are being added, so a service that has already been cancelled can still appear until then. Always check the operator's own app before you set off.

Saved trips are a snapshot of the rules you used at the time. Delete it and save the journey again with your current limits.

Manage the subscription through the service you used to start it, or email us from the address on your account. Cancelling stops the next payment and keeps your access until the end of the period you've paid for. Your trips and settings stay if you come back.

Use delete in your profile, or email us from the address on your account. Your trips, home address and preferences are removed within 30 days; billing receipts are kept only as long as tax law requires.

Tell us the phone and browser and we'll fix it. The app is built for phones first, so anything that looks wrong on yours is a bug rather than a limitation.